For restaurant owners and operators

Catch unhappy guests before they disappear.

Guestlio helps restaurants collect private feedback by text, spot low scores quickly, and give your team a chance to follow up before a bad experience becomes a lost customer.

Apply for accessSee how it works

Why restaurants lose guests they could have kept

Most unhappy guests don't say a word. They just don't come back.

  • Guests rarely complain in the moment

    Even when something goes wrong, most guests won't flag your server. They smile, pay, and leave — and you never get the chance to make it right that night.

  • By the time you find out, the guest is already gone

    A public review weeks later is usually the first signal. By then the guest has moved on, and the same problem may have already happened to a dozen more tables.

  • A public review is the worst place to learn there's a problem

    You want to hear about the slow service or the cold plate from the guest privately, while you can still follow up — not from a stranger reading about it online.

How Guestlio works

Four simple steps. No POS hookup, no app, no extra work for your servers.

  1. A short text after the visit

    Shortly after a guest dines with you, they get a single text from your restaurant: "How was your visit tonight? Reply 1-5." That's it — no surveys, no public review pressure.

  2. They reply with a 1-5 score

    Most guests reply in seconds. A high score means the visit went well. A low score means something didn't, and your team will want to hear about it.

  3. Low scores go to your team for follow-up

    Guests who reply with a low score land on your team's follow-up list with the score and any note they sent. A manager can call or text them back personally, before that guest writes you off.

  4. You see patterns across locations

    Over time, Guestlio shows you which issues keep coming up, where, and when — so you can fix the cause, not just one bad night.

What you get with Guestlio

The simple things that matter, done well.

  • Private guest feedback by text

    Guests reply privately to your restaurant, not to a public review site. Most of them tell you the truth when you ask in the moment.

  • A follow-up list for guests who need attention

    Low scores show up in one place with the guest's name, phone, score, and any note. Your team knows exactly who to reach out to tonight.

  • Consent-first texting

    Guests opt in before they hear from you, and anyone who replies STOP is removed right away. No surprises for your guests, no surprises for your team.

  • Easy customer import

    Bring in guests who already agreed to hear from you — by spreadsheet, by tablet at the host stand, or by QR code at the table.

  • Text message history you can audit

    Every text out and every reply is logged. You can see what was sent, when, and what the guest said back, location by location.

  • Team and multi-location visibility

    See which manager handled which follow-up, and how each location is doing — on one screen, in one place.

Onboarding

Built around your restaurant.

Private onboarding

Pricing depends on locations and setup needs.

  • Private guest feedback by text
  • Follow-up list for guests who need attention
  • Customer import by spreadsheet, tablet, or QR code
  • Consent-first texting with STOP honored automatically
  • Full text message history for your team
  • Team and multi-location visibility
  • Email and text support during business hours
Apply for access

FAQ

Common questions from restaurant teams.

Is Guestlio a Google review tool?
Guestlio is more than a Google review tool. It helps restaurants capture guest feedback privately first, resolve issues before they become public complaints, and create more opportunities for happy guests to share positive reviews online.
Does Guestlio send texts to my guests automatically?
Your team controls when guests are added and when texting starts. Guestlio only texts guests who have opted in, and stops the moment someone replies STOP. You can pause your locations at any time.
Can I import customers I already have?
Yes — by spreadsheet, by your tablet at the host stand, or by QR code at the table. Only import guests who have agreed to receive texts from your restaurant. The system records every consent so your team has an audit trail.
What happens when a guest replies with a low score?
The guest shows up on your follow-up list with their score, their phone number, and any note they sent. A manager can reach out in the moment. The guest's reply only goes to your team — no one else sees it.
Does Guestlio work for one location, or for multiple?
Both. Guestlio is priced per location, and the dashboard shows each location separately as well as a roll-up across all of them — handy for owners and operators with more than one room.
What happens after I request a demo?
Your demo request shows up on the Guestlio team's inbox. Someone from our side will get back to you to schedule a 15-minute walkthrough. We'd rather discuss your restaurant than read slides — bring questions.

Ready to see if Guestlio is a fit?

Apply for access and our team will review your restaurant setup, current system, and goals.

Get in touch